DANIEL GRACE LLC hopes you feel anticipation and surprise when you receive every dress. If the item does not fully meet your expectations, we offer a clear and convenient return service to make your shopping experience worry-free.

I. Overview of Return Policy

We support returns within a specified timeframe.

Items can still be returned after opening, provided they have not been severely used or damaged and do not affect the normal assessment of their quality.

Return requests must be submitted within 7 days of the date you sign for the goods (this may be adjusted according to actual circumstances).

II. Eligible Returns

You may apply for a return in the following situations:

The product has quality issues (such as damage, stains, workmanship defects, etc.).

The received product does not match the order (wrong style, color, or size).

The product has been opened and tried on, but does not meet expectations (within a reasonable range and does not affect resale).

III. Non-Returnable Situations

We may not be able to process a return request in the following situations:

The product has been visibly worn or used (such as prolonged wear, washing, alteration, etc.).

The product has been damaged or stained by human error (such as cosmetic residue, odor, etc.).

The application is submitted after the stipulated return period.

Product accessories, tags, or packaging are severely missing (affecting resale).

IV. Return Process

Submit an Application: Contact online customer service or submit a return request via email, providing order information and the reason for return.

Review and Confirmation: Customer service will confirm your eligibility for return within 1-2 business days.

Return the Product: Return the product to the provided return address and pack it properly.

Refund Completed: After receiving and confirming the condition of the product, we will process your refund as soon as possible.

V. Shipping Costs

Returns due to product quality issues or incorrect shipments will incur return shipping costs, which we will cover.

Returns due to personal reasons (e.g., dislike, incorrect size, etc.) will incur shipping costs, which will be borne by the user.

VI. Refund Policy
Refunds will be processed via the original payment method.

Processing time is generally 3–10 business days after receiving the returned item.

If the order included discounts or promotions, the refund amount will be calculated based on the actual payment amount.

VII. Return Address and Contact Information

To ensure a smooth return process, please contact customer service for the latest return information before shipping:

Address: 10008 BAYWOOD WAY, RCH CUCAMONGA, CA 91737
Email: garcia@danielgrace.online
Phone: +1 (840) 257-8585

Important Note: Please do not return items without prior confirmation, as this may affect your refund processing.

We understand the hesitation and anticipation behind every return, and therefore strive to make the process simpler and more transparent.

May every choice be treated with kindness.